SMS Policy

At QUEST MACHINING & FABRICATION LLC (“Company,” “we,” “our,” or “us”), we are committed to responsible SMS communications and full compliance with all applicable messaging laws and regulations, including the Telephone Consumer Protection Act (TCPA), Canada’s Anti-Spam Legislation (CASL), and related privacy requirements.

This SMS Policy explains how we obtain consent, how messages are used, and how recipients may opt out at any time.

1. Consent

   We send SMS messages only after receiving explicit consent from the recipient.

   Customers may opt in through:
   • Website forms
   • Service agreements
   • Project onboarding documents
   • Direct authorization through customer support
   Consent records are securely maintained for regulatory and audit purposes.
2. Opt-Out

   Recipients may opt out of SMS communications at any time by replying:

   • STOP
   Opt-out requests are processed immediately and confirmed via automated SMS.
   You may also contact us at:
   📧 compliance@questmachining.com
3. Message Frequency & Data Handling
   Message Frequency

   We send SMS messages only when necessary for business operations or regulatory communications, including:

   • Project or delivery updates
   • Service notifications
   • Compliance alerts
   We do not send marketing or promotional SMS messages.
   Data Handling
   Your phone number and personal data are used strictly for operational and compliance purposes and are handled in accordance with our Privacy Policy.
4. Regulatory Compliance
   • TCPA (United States)
     Protects recipients from unsolicited marketing messages. QUEST MACHINING & FABRICATION LLC does not send promotional SMS.
   • CASL (Canada)
     Protects Canadian recipients from commercial electronic messages. We do not send marketing SMS communications.
5. Contact Us
   For questions regarding this SMS Policy, please contact:
   📧 compliance@questmachining.com